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Jay D
Jay D, Email Support Engineer
Category: Email
Satisfied Customers: 680
Experience:  Business Owner at LCS
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We are moving our website hosting to another company and she

Customer Question

We are moving our website hosting to another company and she is in the process of moving it over and going live. Our google email has stopped!!! We are a school district and immediately need our email!! Can you help me? The new company isn't doing our email.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: What have you tried so far with your Gmail account?
Customer: Nothing. I called the new company and the old company and received no help!
JA: Anything else you want the computer expert to know before I connect you?
Customer: The old company sent the mx, A, etc records and I sent it to the new company and she said they don't do email because it's too hard! I rethinking using them but they have $6000 of our money!
Submitted: 1 month ago.
Category: Email
Expert:  Jay D replied 1 month ago.

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Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

Customer: replied 1 month ago.
Thank you
Expert:  Jay D replied 1 month ago.

what is the email address please?

Customer: replied 1 month ago.
Expert:  Jay D replied 1 month ago.

so just to clarify, you have moved your website from one host to another. If that is the case you also should be aware that the email account needs to be setup with the new host also. Then you use the imap email settings from that host to setup your email access on the computer(s)

Customer: replied 1 month ago.
Ok
Expert:  Jay D replied 1 month ago.

do you have an IT person or web designer who take care of all this for you?

Customer: replied 1 month ago.
I will see
Expert:  Jay D replied 1 month ago.

I can help you with this but it may take a couple of hours to complete and it will cost more money for the remote support over and above this initial charge for the advice. I will be here for another couple of hours or we could continue this around the same time tomorrow. Jay

Customer: replied 1 month ago.
We will do it ourselves
Expert:  Jay D replied 1 month ago.

okay no problem.

Please note that us experts work on a system, whereby I am only credited for my time in the event I receive a 3-5 star rating. (you need to click on the stars at the top right of the page for this question on the www.justanswer.com website. I do hope that I have earned a 5 star rating from you today.

Please note that if you have any problems, please come back to me before giving a negative rating as I will continue to help you till this is resolved to your satisfaction. Rating me now does not stop you from getting back to me in the event you need anything further. Thanks, Jay

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