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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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My outlook email somehow is in a offline mode so I can't

Customer Question

My outlook email somehow is in a offline mode so I can't access my email. How do I get it back online?
JA: How long has this been an issue?
Customer: Just this morning. It worked last evening before I shut off my computer. THis is a new computer and I am having some outlook issues.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I access it on my new HP computer through Outlook.
JA: What troubleshooting have you tried?
Customer: I have called the cable company and they cant help and I have tried to figure things out on my own by going to options on my email page, but I have been unsuccessful.
JA: Anything else you want the email expert to know before I connect you?
Customer: I think that is all for now. Thank you
Submitted: 2 months ago.
Category: Email
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.Please let me know the following.

Which version of Outlook are you using (2007,2010,2013...)?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Expert:  John replied 2 months ago.

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Expert:  John replied 2 months ago.

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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