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Only shows mail to June 6 missing all e-mail after that,

Customer Question
Only shows mail to June...
Only shows mail to June 6 missing all e-mail after that
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol
JA: What have you tried so far with your AOL account?
Customer: tried to find the missing email dates
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
6/15/2017
Email technician: Richard, Email Systems Specialist replied 7 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 41,039
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me please what you have already done to try to locate the missing emails?

Please let me know

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Customer reply replied 7 months ago
The only thing I knew how to do turn off the computer and try again. Did not work
Customer reply replied 7 months ago
you tell me what to do
Email technician: Richard, Email Systems Specialist replied 7 months ago

Thanks

Can you go to the Trash / Deleted folder in AOL and check for the missing emails there

Please let me know the results.

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Customer reply replied 7 months ago
The ones I deleated are there, none of the new
Email technician: Richard, Email Systems Specialist replied 7 months ago

Did you recently connect a device to your AOL account, a smart phone?

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Customer reply replied 7 months ago
no, because I do not have a smart phone
Email technician: Richard, Email Systems Specialist replied 7 months ago

how do you access AOL, via which program? The Desktop? Web browser?

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Customer reply replied 7 months ago
Goggle Chrome
Email technician: Richard, Email Systems Specialist replied 7 months ago

Thanks

Can you download AOL Desktop from my link below

https://discover.aol.com/products-and-services/aol-desktop-for-windows

Install and open it

Sign in and tell me when it has loaded the emails if the missing ones appear please

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Customer reply replied 7 months ago
would not download, tried 3 times
Email technician: Richard, Email Systems Specialist replied 7 months ago

what was the error you received when it would not download?

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Customer reply replied 7 months ago
there was not one, just would not respond to my attempts
Email technician: Richard, Email Systems Specialist replied 7 months ago

Which internet browser are you using

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Customer reply replied 7 months ago
goggle chrome
Email technician: Richard, Email Systems Specialist replied 7 months ago

What do you see showing at the bottom of the screen when you click on download?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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