How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Only shows mail to June 6 missing all e-mail after that,

Customer Question

Only shows mail to June 6 missing all e-mail after that
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol
JA: What have you tried so far with your AOL account?
Customer: tried to find the missing email dates
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please what you have already done to try to locate the missing emails?

Please let me know

Customer: replied 1 month ago.
The only thing I knew how to do turn off the computer and try again. Did not work
Customer: replied 1 month ago.
you tell me what to do
Expert:  Richard replied 1 month ago.

Thanks

Can you go to the Trash / Deleted folder in AOL and check for the missing emails there

Please let me know the results.

Customer: replied 1 month ago.
The ones I deleated are there, none of the new
Expert:  Richard replied 1 month ago.

Did you recently connect a device to your AOL account, a smart phone?

Customer: replied 1 month ago.
no, because I do not have a smart phone
Expert:  Richard replied 1 month ago.

how do you access AOL, via which program? The Desktop? Web browser?

Customer: replied 1 month ago.
Goggle Chrome
Expert:  Richard replied 1 month ago.

Thanks

Can you download AOL Desktop from my link below

https://discover.aol.com/products-and-services/aol-desktop-for-windows

Install and open it

Sign in and tell me when it has loaded the emails if the missing ones appear please

Customer: replied 1 month ago.
would not download, tried 3 times
Expert:  Richard replied 1 month ago.

what was the error you received when it would not download?

Customer: replied 1 month ago.
there was not one, just would not respond to my attempts
Expert:  Richard replied 1 month ago.

Which internet browser are you using

Customer: replied 1 month ago.
goggle chrome
Expert:  Richard replied 1 month ago.

What do you see showing at the bottom of the screen when you click on download?

Related Email Questions