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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
May I remotely connect to your computer, so that I can resolve the problem for you while you can relax and watch me doing it on your screen? If I am not able to help, you can get a refund and it is a very safe option too because we are an A+ accredited business with the Better Business Bureau. Additionally, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next while fixing the problem.
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,