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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have a blue Outlook page that popped up and it won't let

Customer Question

I have a blue Outlook page that popped up and it won't let me delete it. It is asking me to sign up or sign in with personal info. I didn't do it. I just want to get rid of it.
JA: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?
Customer: Internet is good. I have msn.com
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: Not that I know of. This just happened last night.
JA: Anything else you want the email expert to know before I connect you?
Customer: I just want to get rid of this blue page asking me to set up a new account so I can see my e mail. I am thinking this is a scam????
Submitted: 3 months ago.
Category: Email
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

hold the alt key and press F4 at the same time to close out

Expert:  Cody replied 3 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.