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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Can't log into my email. thay won't accept my password.

Customer Question

can't log into my email. thay won't accept my password. tried to change it but that is confusing. Tried to log on using google and got a screen that has noise and wants me to call a phone number to get help, but I'm afraid that this is a scam.
JA: Have you tried having password ***** directions emailed to you?
Customer: The want to senditto an emal that iI don't have.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browsewr
JA: What troubleshooting have you tried?
Customer: Just to redset my password ***** tht ends up with asking me if this isanother email. frustrating .
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I guess it is already minimized. about 5 in x 5 in.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Email
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

What is the Gmail account that you need help with?