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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Have lost and forgotten my T-bird password how do i get it

Customer Question

have lost and forgotten my T-bird password ***** do i get it back
JA: When did you last reset your username and password?
Customer: I usually have to enter my password ***** time I shut down & re-open my email
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: tried to reenter password ***** have it written down but will not work
JA: Anything else you want the email expert to know before I connect you?
Customer: No I can't think of anything
Submitted: 2 months ago.
Category: Email
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address you are using in Thunderbird?

Please reply using the area just below this. Thank you.

Expert:  Byron replied 2 months ago.

Hi. Please stay with me on this page.

Can you tell me the email address you are using in Thunderbird?

Please reply using the area just below this. Thank you.

Customer: replied 2 months ago.

XXXXXXX I was on a chat room earlier this evening and was convinced to donate $5.00 refundable didn't help at all if this is another way to get money out of me let me know in advance

Expert:  Byron replied 2 months ago.

Thank you. Can I remotely connect to your computer to troubleshoot this further?

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