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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am unable to access my email account. I have tried key

Customer Question

I am unable to access my email account. I have tried key chain. Now all my account are asking for passwords .
JA: What's the make/model of your device? How old is it?
Customer: Apple 5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Email has been down since Sunday the 14th I have tried keychain and pressed go there but didn't work. Asked for password ***** rejects it.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: All my accounts are now asking for passwords before they will open.
Submitted: 2 months ago.
Category: Email
Expert:  Travis Eygabroad replied 2 months ago.

Good afternoon, It appears you may have locked yourself out of your account. It will ask for a password ***** you try to change it. Please reset you password ***** clicking here. After changing your password ***** will need to enter it into your settings on your phone or enter it once when you are prompted on your device.

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