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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I downloaded the new windows 10 and now I cannot use my

Customer Question

I downloaded the new windows 10 and now I cannot use my system, cannot log on to ISP and all pages are blank. how do I go back to my original windows 10??
JA: Have you tried having password ***** directions emailed to you?
Customer: It will not even allow me to enter a pass word or user name
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I hVE n icon on my screen and when I click on it it opens AOL
JA: What troubleshooting have you tried?
Customer: I get a blank line on all trys to troibleshoot
JA: Anything else you want the email expert to know before I connect you?
Customer: Just would like to have my original Windows 10 BACK
Submitted: 2 months ago.
Category: Email
Expert:  Jason Jones replied 2 months ago.

Hello,

Are you able to access any websites at all on the computer?

- Jason

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