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My nane is rick fusaro an its been a while that I been on my

Customer Question
facebook account it say it...
my nane is rick fusaro an its been a while that I been on my facebook account it say it was diabled an truth I don't remember my pass word
JA: When did you last use the account?
Customer: may two years ago?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I always on my g mail
JA: What troubleshooting have you tried?
Customer: phone an tablet
JA: Anything else you want the email expert to know before I connect you?
Customer:***@******.*** I believe it was
Submitted: 6 months ago.Category: Email
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Answered in 3 minutes by:
5/16/2017
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,029
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me your Facebook username? Is it the Gmail account you mentioned?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Customer reply replied 6 months ago
rick fusaro
Customer reply replied 6 months ago
I didn't want to pay 37.50 to fine out why my account was disabled
Customer reply replied 6 months ago
ok you have the funds fix my facebook account at no other cost IM ON a fixed income of 1000 dollars a month
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back. Before I can help you with this problem, please tell me the username that you use to login to facebook.

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Customer reply replied 6 months ago
RICK FUSARO
Customer reply replied 6 months ago
CAN IT BERESTORE AN I GET MY PASSWORD
Email technician: Jess M., Computer Support Specialist replied 6 months ago

I am trying to search for your profile. Can you describe what is your profile picture? There are several accounts under your name.

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Customer reply replied 6 months ago
THINK IT WAS ME IN A WHITE SWEATSHIRT AN WEARING A HAT
Customer reply replied 6 months ago
THINK THERE WAS SNOW ON GROUND
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Please check this screen shot:

http://filesxpress.com/d-aeb0d975

Are you the one listed first? (with snow background)

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Email technician: Jess M., Computer Support Specialist replied 6 months ago

If that is your profile, do you recognize these 2 email accounts shown below:

r********[email protected]****.com

c************************@******.***

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Customer reply replied 6 months ago
ONE CALDWELLSAFETYMARKERS
Email technician: Jess M., Computer Support Specialist replied 6 months ago

And do you still have access to that email?

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Customer reply replied 6 months ago
ON MY PHONE
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Ok, please check your email and give me the code.

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Email technician: Jess M., Computer Support Specialist replied 6 months ago

Please check the email on your phone and give me the code that facebook sent you.

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Customer reply replied 6 months ago
DONT SEE A CODE JUST ID NUMBER
FACE BOOK HAS NOT SENT CODE #
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Please check the SPAM or Junk folder.

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Email technician: Jess M., Computer Support Specialist replied 6 months ago

It is 6 numbers long -- or 6 digits.

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Customer reply replied 6 months ago
NOTHING IN SPAM CHECKED ALL BOXES
Email technician: Jess M., Computer Support Specialist replied 6 months ago

What ID did you mean? Facebok sent you ID number?

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Customer reply replied 6 months ago
HAVE NOTHING FROM THEM ANY WERE IN EMAIL
Email technician: Jess M., Computer Support Specialist replied 6 months ago

I just sent you a test email. See if you got it.

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Email technician: Jess M., Computer Support Specialist replied 6 months ago

You said that your email is "*****@******.***". But it is incorrect, that email does not exist! No wonder why you are NOT getting anything from Facebook.

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Email technician: Jess M., Computer Support Specialist replied 6 months ago

Are you saying you got my test email? If yes, please send a reply.

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Customer reply replied 6 months ago
at fuasroaj99
Email technician: Jess M., Computer Support Specialist replied 6 months ago

No, that is NOT the email registered in Facebook. I Posted this before:

r********[email protected]****.com

c************************@******.***

And you said that the Gmail email is CALDWELLSAFETYMARKERS

What is it actually?

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Customer reply replied 6 months ago
rick fusaro was name on account I thought that what I used my be it was fusaroaj99
Customer reply replied 6 months ago
caldwellsafety markers was closed long ago as a g mail
Email technician: Jess M., Computer Support Specialist replied 6 months ago

That is wrong assumptions sorry. Like what I already mentioned, to be clear, the email addresses on your Facebook account are shown below:

r********[email protected]****.com

c************************@******.***

Now, 2 things:

  1. Do you still remember or recognize these 2 mail addresses?
  2. DO you still USE or access any of these 2 email addresses?

Please confirm.

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Customer reply replied 6 months ago
looks like caldwellsafetymarkers other looks like rick fusaro they are not in use any longer
Customer reply replied 6 months ago
a lady friend sent me a picture from my face book one of me in a white sweat shirt an hat on few days ago
Customer reply replied 6 months ago
IS THIS A HOPELESS CASE TO FIND IT/
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back with that confirmation.

Since the 2 email addresses associated with your Facebook account are NO LONGER ACCESSIBLE, this means that Facebook cannot allow you access to your account unless you remember the current password ***** the account. The main reason for this is because you failed to verify your ownership of the account since you are unable to get the code that Facebook sent to the 2 email addresses.

So to summarize, your only way to regain access to your Facebook account is when you are able to remember the CORRECT password ***** the account since the RESET process that I have tried for you for several times will simply NOT work since the email addresses registered with your account are NOT accessible. So next time, when you create a NEW Facebook account, please make sure that you keep the email addresses UPDATED in order to recover the account in times you forget the password.

I know this is not the kind of answer that you want to hear and I hate to be the bearer of this bad news. But without passing the verification process (which in your case is impossible since you cannot access the 2 email addresses), there is no way to regain access to your Facebook account.

At this point you placed a deposit and I only get credit for my time and for helping you if you rate positively (3-5 stars/faces). It is up to you if you want to credit me or not. Please do not rate me negatively (1-2 stars/faces) for not getting your desired results. Your deposit is refundable if you do not wish to pay and here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 7,029
7,029 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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