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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to reset my mobile phone and when I enter the

Customer Question

I am trying to reset my mobile phone and when I enter the email account that was last synced, the password ***** my gmail account does not reset. it keeps asking me the same thing and sending sms codes to my phone, which I cannot use at this point.
JA: How long have you had this issue with your Gmail account?
Customer: since saturday
JA: Have you installed any updates recently?
Customer: some functions of my blackberry were not working; I could not even receive updated news. When I tried to update applications, it kept showing "download pending". Reason why I was advised to reset my phone
JA: Anything else you want the computer expert to know before I connect you?
Customer: I created another gmail account, to be able to transfer my information from the first email
Submitted: 2 months ago.
Category: Email
Expert:  Michael Hannigan replied 2 months ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 2 months ago.

Have you reset your gmail password ***** in the last 48 hours?

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