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I'm having trouble remembering my password for my email

Customer Question
I'm having trouble remembering my...
I'm having trouble remembering my password ***** my email address
JA: When did you last reset your username and password?
Customer: about 2 days ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: from my Iphone
JA: What troubleshooting have you tried?
Customer: tried using differant passwords none wants to work
JA: Anything else you want the email expert to know before I connect you?
Customer: how much will this cost me
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: I bought a new Iphone and was tryng to pair it to my apple watch but it wont take any of my passwords
Submitted: 8 months ago.Category: Email
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Answered in 2 minutes by:
5/15/2017
Email technician: Richard, Email Systems Specialist replied 8 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 41,039
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me the part of your email after the @ symbol that you are having the issue with?

Please let me know

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Customer reply replied 8 months ago
it's not the email address I'm having trouble with it's the password ***** don't remember it
Customer reply replied 8 months ago
is it another 52usd again
Customer reply replied 8 months ago
i paid you once
Customer reply replied 8 months ago
still here
Email technician: Richard, Email Systems Specialist replied 8 months ago

Hi there,

I am still here, yes I know it is an issue with your password, I read this in your initial statement.

Are you able or willing to reply to the question I asked?

Please let me know

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Customer reply replied 8 months ago
what quetion
Email technician: Richard, Email Systems Specialist replied 8 months ago

Can you tell me the part of your email after the @ symbol that you are having the issue with?

Ask Your Own Email Question
Customer reply replied 8 months ago
as I said it's not the email address I'm having trouble with it's entering a passeord
Email technician: Richard, Email Systems Specialist replied 8 months ago

a password ***** sign into your email address right?

as you said

I'm having trouble remembering my password ***** my email address

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Email technician: Richard, Email Systems Specialist replied 8 months ago

Thanks

Can you therefore please kindly answer the question I keep asking.

If you really do not wish to, no problem, just let me know.

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Customer reply replied 8 months ago
which question
Email technician: Richard, Email Systems Specialist replied 8 months ago

I am going to opt out of working with you any further as I feel we are not making any progress.

You do not need to do anything, you will be contacted when another expert takes over

Thanks

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Email technician: Isaac Franklin, Support Technician replied 8 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,396
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, i will be continuing your issue today with you.

My name is ***** ***** we can continue here if you wish.

Here is the question that needs answered.

What is the password 'to' that you cannot get past? An email? To a computer? To a phone?

There are billions of passwords and it could mean anything.

What are you trying to recover? An email, program, website login, computer login

is what the communication error between us is.

I will wait for a reply to those questions.

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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