How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I'm having trouble remembering my password for my email

Customer Question

I'm having trouble remembering my password ***** my email address
JA: When did you last reset your username and password?
Customer: about 2 days ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: from my Iphone
JA: What troubleshooting have you tried?
Customer: tried using differant passwords none wants to work
JA: Anything else you want the email expert to know before I connect you?
Customer: how much will this cost me
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: I bought a new Iphone and was tryng to pair it to my apple watch but it wont take any of my passwords
Submitted: 2 months ago.
Category: Email
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me the part of your email after the @ symbol that you are having the issue with?

Please let me know

Customer: replied 2 months ago.
it's not the email address I'm having trouble with it's the password ***** don't remember it
Customer: replied 2 months ago.
is it another 52usd again
Customer: replied 2 months ago.
i paid you once
Customer: replied 2 months ago.
still here
Customer: replied 2 months ago.
Expert:  Richard replied 2 months ago.

Hi there,

I am still here, yes I know it is an issue with your password, I read this in your initial statement.

Are you able or willing to reply to the question I asked?

Please let me know

Customer: replied 2 months ago.
what quetion
Expert:  Richard replied 2 months ago.

Can you tell me the part of your email after the @ symbol that you are having the issue with?

Customer: replied 2 months ago.
as I said it's not the email address I'm having trouble with it's entering a passeord
Expert:  Richard replied 2 months ago.

a password ***** sign into your email address right?

as you said

I'm having trouble remembering my password ***** my email address

Customer: replied 2 months ago.
Expert:  Richard replied 2 months ago.

Thanks

Can you therefore please kindly answer the question I keep asking.

If you really do not wish to, no problem, just let me know.

Customer: replied 2 months ago.
which question
Expert:  Richard replied 2 months ago.

I am going to opt out of working with you any further as I feel we are not making any progress.

You do not need to do anything, you will be contacted when another expert takes over

Thanks

Expert:  Isaac Franklin replied 2 months ago.

Hi, i will be continuing your issue today with you.

My name is ***** ***** we can continue here if you wish.

Here is the question that needs answered.

What is the password 'to' that you cannot get past? An email? To a computer? To a phone?

There are billions of passwords and it could mean anything.

What are you trying to recover? An email, program, website login, computer login

is what the communication error between us is.

I will wait for a reply to those questions.

Related Email Questions