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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot get email it will not let me get a new password.i

Customer Question

Cannot get email it will not let me get a new password.i have tried for 2 days
JA: Just to clarify, what email service provider are you using?
Customer: Betdelo@ Verizon. Mail throe AOL
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have a designated Aol apb
JA: What troubleshooting have you tried?
Customer: Aol says my password ***** ***** good so I have tried to go thru forgot password ***** send a code over my cell phone I try to do that but aol says they do not work I am a Verizon .net user throu aol
JA: Anything else you want the email expert to know before I connect you?
Customer: I really need my email
Submitted: 2 months ago.
Category: Email
Expert:  Cory replied 2 months ago.

Welcome, I am Cory.

Do you still have Verizon service?

Expert:  Cory replied 2 months ago.

Let me know when you can continue.

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