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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password and I'm not getting email to reset it,

Customer Question

I forgot my password ***** I'm not getting email to reset it
JA: When did you last reset your username and password?
Customer: I've tried several times today other than that it was a year ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: outlook
JA: What troubleshooting have you tried?
Customer: I've just tried several times to log on via Microsoft edge
JA: Anything else you want the email expert to know before I connect you?
Customer: I see on my mobil app that I have a payment method but it keeps using another account and I can't seem to fix it
Submitted: 2 months ago.
Category: Email
Expert:  Sandy replied 2 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 2 months ago.

Can you please tell me about your email service provider. Gmail/yahoo/hotmail or other.

Expert:  Sandy replied 2 months ago.

I will be glad to assist you with this.

The best option will be to use a secure remote screen connection to troubleshoot the issue/ It will require downloading a screen connect app to get us started.

You can reply to me here by typing in the box below please.