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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 36777
Experience:  Over 15 year experience in Email Systems and Programs
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Second opinion] Can not get my Kndle to open my KLONDIKE

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Second opinion] Can not get my Kndle to open my KLONDIKE Solitare, it is from the Oak Games
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Comcast
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through web browser
JA: What troubleshooting have you tried?
Customer: Says go back to main menu, does nothing
JA: Anything else you want the email expert to know before I connect you?
Customer: no

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and open the game.

Let me know the results please

Thank you

Customer: replied 3 months ago.
it is back. thank you

your most welcome!

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Richard and 3 other Email Specialists are ready to help you

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