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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I put aol "to sleep" with AVG Tune Up and it will not

Customer Question

I put aol "to sleep" with AVG Tune Up and it will not connect or wake up get message to install and restart but nothing happen except repeat.
JA: How long have you had this issue with your A.O.L. account?
Customer: Since yesterday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: Going back to AVG, Other progran put to "sleep: have option to wake but non for AL>
JA: Anything else you want the email expert to know before I connect you?
Customer: Was going try to download new AOL but did not find that option on Fire Fox
Submitted: 5 months ago.
Category: Email
Expert:  Dan replied 5 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Try totally removing AVG then see if you can get AOL working again.