Need Help With Email? Ask Your Email Questions Online
Hi Pearl, JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: My name is Ron **** gmail JA: How do you access your email most often? On a phone or tablet, or through a web browser? Customer: I use a laptop so I suppose thats a browser? My query is that whatever I file into boxes for tax purposes etc just disappears every now and then!what am I doing wrong and canI retrieve them ? N.B.I am 84 so not very clued up! JA: What troubleshooting have you tried? Customer: nothing except for trying to find a missing fie or box somewhere JA: Anything else you want the email expert to know before I connect you? Customer: NO , just that I am frustrated as I MUST be using gmail incorrectly. However I can tell you that yesterday I bought a new AVG program that was downloaded by a technician from their side as I didn't know how to do it myself
Hi! My name is ***** ***** I will be assisting you. Let's get started!
I can see that you have a couple of issues -- What exactly can I help you with?
Do you mean that emails in your Gmail account are missing now?
Please understand that I cannot tell you what happened previously because I was not able to witness how you saved everything or performed those tasks.
Go to your Gmail inbox
At the top of the page is a search box
Type in the name of one of the emails that are missing and see if it appears now
On the left hand side, click on ALL MAIL (if you do not see All mail, click on MORE)
Do you only check your emails through the Gmail website?
Click here: https://support.google.com/mail/contact/missingemails?rd%3D1
Fill out the form and Google will try to recover any missing emails from your inbox
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.