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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Changed phone number last sunday need to access my gmal

Customer Question

changed phone number last sunday need to access my gmal account [email protected] but don't have an email I can access new phone number is(###) ###-####I moved to Dixie Inn La phone number is ***** out of Shreveport La Want to change phone number on acct
JA: Just to clarify, what email service provider are you using for this account?
Customer: myway and mozilla and internet
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone but want to access it on lap top too
JA: What troubleshooting have you tried?
Customer: last night i tried to change password ***** can't because of phone number problem and I don't remember my password ***** was set up in Mesa Az when I purchased the orig phone live full time in a travel trailer and move every 60 days or so
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Email
Expert:  Jay D replied 5 months ago.

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you. Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience

Expert:  Jay D replied 5 months ago.

hi so is the problem with the password, have you tried the gmail password ***** process?