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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Windows outlook crashes upon launching it. just this

Customer Question

windows outlook crashes upon launching it.
JA: How long has this been an issue?
Customer: just this morning
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: always on my desktop computer. No email by phone or anything else
JA: What troubleshooting have you tried?
Customer: I have restarted the computer twice and then came here
JA: Anything else you want the email expert to know before I connect you?
Customer: I have a bad habit of not emptying out the inbox emails. thousands of them sitting in the inbox
Submitted: 5 months ago.
Category: Email
Expert:  michelleclive replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 5 months ago.

let me know the version of windows on the computer

Customer: replied 5 months ago.
Hey Michelle, I am running Microsoft Outlook 7 on an old computer. I don't know how to give you the version of windows. Where do I look?
Customer: replied 5 months ago.
No, I have paid for something and I have not gotten anything yet.
Expert:  michelleclive replied 5 months ago.

is it windows 7, 8 or 10

Customer: replied 5 months ago.
where do I look to get that answer for you?
Customer: replied 5 months ago.
hello?
Expert:  michelleclive replied 5 months ago.

press the windows key and R key together

in the run window type dxdiag and click ok

click ok/yes again

let me know version you see in the dxdiag window

Expert:  michelleclive replied 5 months ago.

please be patient

you are chatting with a expert and not an automated system

it takes me time to type

hope you understand

Customer: replied 5 months ago.
Windows Home 7 Premium
Expert:  michelleclive replied 5 months ago.

ok..follow the below steps

press windows key and R key

type the below

Outlook /safe

click ok

let me know if outlook opens or not

Customer: replied 5 months ago.
it did not open.
Expert:  michelleclive replied 5 months ago.

any error

Customer: replied 5 months ago.
Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. "exited without properly closing your Outlook data file 'C:\Users\Steve\AppData\Local\Microsoft\Outlook\PersonalFolders.pst'. 'Microsoft Office Outlook' must be restarted. If this error message recurs, contact support " for assistance.
Expert:  michelleclive replied 5 months ago.

open control panel..programs and features

right click on the microsoft outlook option and click on change

click on repair option

once done try opening outlook and let em know