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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I haven't used my gmail account in a time. What I thought wS

Customer Question

I haven't used my gmail account in a long time. What I thought wS my account, it says its not. Its giving me an account that I don't recognize
JA: How long have you had this issue with your Gmail account?
Customer: I am trying this only today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Ipad, laptop
JA: What troubleshooting have you tried?
Customer: I did the forgot password ***** typed in verification. It's says doesn't match my account
JA: Anything else you want the email expert to know before I connect you?
Customer: I wAnt to know what my account is
Submitted: 4 months ago.
Category: Email
Expert:  Isaac Franklin replied 4 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 4 months ago.

Are you saying that you logged into your account for gmail, but now you cannot and it

is giving you a different email?

No one can tell you what your gmail is without you knowing what it is or someone who you sent

something too.

The only way to test that is try to think of something you used it for or sent an email to/from.

Such as a friend, pandora, microsoft product etc

Go thru your pc and find if it is 'hidden' with the passwords or enter emails you think it may be

and try the recovery process. If the info is wrong to recover? It isnt yours.

How would you like to proceed?

Customer: replied 4 months ago.
I am not really tech savvy
Customer: replied 4 months ago.
No, how I find it hidden? Where do I look for?
Customer: replied 4 months ago.
On my pc
Expert:  Isaac Franklin replied 4 months ago.

Ok, did you ever log into it before on the pc you have?

You can try this link below and put what email or phone number you believe it was to


it will depend. What browser did you use on the pc? Internet explorer? Edge? firefox etc?

How to find it will depend on the browser you used.