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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Wondering if my hp pavilion notebook 17 is connected to your

Customer Question

wondering if my hp pavilion notebook 17 is connected to your service so I can scan to my e-mail.
JA: Just to clarify, what is your notebook's exact make and model?
Customer: hp pavilion notebook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: from my e-mail acct in the pc laptop
JA: What troubleshooting have you tried?
Customer: I called hp tech & he says for me to scan to my e-mail the fastest way is to call Microsoft. other than that--I would have to go to many steps just to scan to the e-mail
JA: Anything else you want the email expert to know before I connect you?
Customer: no. thank you sooo much for your help. can the tech call me on my cell phone?
Submitted: 4 months ago.
Category: Email
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the exact make and model of your scanner?

Also, is this scanner attached to your HP computer through a USB cable? or is it wireless?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 4 months ago.
Expert:  UranMail replied 4 months ago.

Hello and thanks for using I am Serge and I will try my best to assist you.

If time is critical, is it OK if I remote into your computer and we try resolving issue right on your screen?

Customer: replied 4 months ago.
hp envy 7640 e-all-in one printer series. wireless connected to my computer.
Expert:  UranMail replied 4 months ago.

How exactly do you access your email? is it Yahoo? Outlook? Web mail? Gmail?

Customer: replied 4 months ago.