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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the exact make and model of your scanner?
Also, is this scanner attached to your HP computer through a USB cable? or is it wireless?
Please let me know by replying to me here so that I can help you further.
Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
If time is critical, is it OK if I remote into your computer and we try resolving issue right on your screen?
How exactly do you access your email? is it Yahoo? Outlook? Web mail? Gmail?