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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. If you are referring to Secure Remote Assistance, yes, there is an extra fee in addition to what you have already deposited. But all charges are guaranteed and you can process a refund if the problem is not fixed or if you are not satisfied.
Back to your problem, do you still remember the password ***** your sbcglobal account?
I understand your concerns. Please follow the link below for procedures on refunding:
Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.