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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I just migrated my emails from to and

Customer Question

HI Pearl. I just migrated my emails from to and when I went to transfer my personal folders (through Outlook) from the old Verizon email to the new aol, all the emails disappeared from the folders.
JA: How long has this been an issue?
Customer: Since yesterday afternoon.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Both phone and computer. The emails on my computer are accessed through OUtlook. They are accessed n my phone via Alto
JA: What troubleshooting have you tried?
Customer: I had a tech remotely access my computer this afternoon, but he was not able to help with outlook
JA: Anything else you want the email expert to know before I connect you?
Customer: I just need to find the missing emails as there are a lot of important information I cannot afford to lose.
Submitted: 4 months ago.
Category: Email
Expert:  Jason Jones replied 4 months ago.


Which process did you follow to transfer the personal folder?

- Jason