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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot do group mailings. I set the grooup up with 10-15

Customer Question

i cannot do group mailings. I set the grooup up with 10-15 names and it will not go to all..sometimes 1 or 2 sometimes none
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: windows LIVE mail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: the groups i have set up to be used on my PC
JA: What troubleshooting have you tried?
Customer: don't know any
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Email
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 4 months ago.
no
Customer: replied 4 months ago.
forget it
Expert:  Kamil Anwar replied 4 months ago.

Okay, please elaborate your problem a bit more so that i can suggest you a solution.

Customer: replied 4 months ago.
Windows live mail cannot handle group emails
Expert:  Kamil Anwar replied 4 months ago.

What error you get trying to mail a group?

Customer: replied 4 months ago.
no error it just sends to me through BCC
Customer: replied 4 months ago.
Please make sure I have not been billed $5.00..This service is useless and I don't trust it.
thanks anyway,
Expert:  Kamil Anwar replied 4 months ago.

Can you attach the screenshot?

Expert:  Kamil Anwar replied 4 months ago.

Okay