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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to get into my google account on my iphone or ipad.

Customer Question

Unable to get into my google account on my iphone or ipad. Still have it on my computer. Have tried on and off for several days with no success and AT&T said to contact Google.When I start and use the account of***@******.***, a code is sent but on the iphone and when I get it another is sent and when I get it I am out of where I was> Please help me as I am going nuts messing with this.
JA: Have you contacted anyone about your account?
Customer: No-how do I do this?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Mixed between phone and Dell computer. Now only on the Dell.
JA: What troubleshooting have you tried?
Customer: Google on the phone-I am scared to try on Dell as I do not want to mess this up.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, but I am very tired of trying>
Submitted: 4 months ago.
Category: Email
Expert:  Richard replied 4 months ago.

Hi there and welcome

What exactly happens when you try to add your gmail account to your iPhone and iPad?

Please let me know