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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Forgot password and answers to the security questions.

Customer Question

Forgot password ***** answers to the security questions. Please call ************* thank you! JA: When did you last reset your username and password? Customer: username has always been the same, password ***** within last 6 months JA: How do you access your email most often? On a phone or tablet, or through a web browser? Customer: Only through the computer. I can tell you my previous password ***** that helps JA: What troubleshooting have you tried? Customer: have spent the last 2 hours trying multiple help sections to no avail JA: Anything else you want the email expert to know before I connect you? Customer: no

Submitted: 4 months ago.
Category: Email
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me please for which service this password ***** *****?

Please let me know

Thank you

Customer: replied 4 months ago.
for yahoo.com
Expert:  Richard replied 4 months ago.

Thanks

When you created the account, did you specify a recovery phone number you could be contacted on?

Please let me know

Customer: replied 4 months ago.
this is so frustrating! Please can we
Expert:  Richard replied 4 months ago.

When you created the account, did you specify a recovery phone number you could be contacted on?

Please let me know

Customer: replied 4 months ago.

talk? we are not very computer literate thought the recovery phone number was home ph ***************

Expert:  Richard replied 4 months ago.

Your payment for the phone call failed sorry, so we will have to continue here.

Customer: replied 4 months ago.

*************************

Expert:  Richard replied 4 months ago.

Please do not put your credit card details here, Can you reply please to my last question?

When you created the account, did you specify a recovery phone number you could be contacted on?

Please let me know