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Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1123
Experience:  Technical Support Coach at Liberty Tax Service
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I need to change my password, I don't recall, On my I pad,

Customer Question

I need to change my password
JA: When did you last reset your username and password?
Customer: I don't recall
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my I pad
JA: What troubleshooting have you tried?
Customer: It just seems like I'm doing wrong everytime
JA: Anything else you want the email expert to know before I connect you?
Customer: Not now.thank you
Submitted: 5 months ago.
Category: Email
Expert:  Isaac Franklin replied 5 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 5 months ago.

If you forgot your apple password ***** your ipad.

To reset your password:

https://appleid.apple.com/#!&page=signin

You can reset your password ***** you go to your Apple ID account page and click Forgot Apple ID or password.

Enter your Apple ID, select the option to reset your password, then click Continue.

After you enter your Apple ID, you can see how to reset your password ***** on the security features that you're using with your account. For example, if you set up two-factor authentication, your steps will be different than if your account uses security questions.

Let me know if you get stuck. If you need to clear your ipad and back it up due to this issue:

I would suggest syncing your ipad first, with itunes on your computer. This will make a backup that we will need later on in these repair steps.

Heres how https://support.apple.com/en-us/HT201253

Once you have synced the ipad, next.. We need to restore the ipad to factory default settings.. Heres how to do that

https://support.apple.com/en-us/HT201252

Once complete.. last of all, we just need to restore your data from a backup.. Heres how to do that

https://support.apple.com/en-us/ht204184

That page shows you how to restore from icloud and itunes as well..

Please rate this solution with the 5 star rating to close out as it is the only way i am listed as successful and credited by the companies ledger

of solutions finished. If you need further assistance, just leave a reply and we will continue as opposed to closing out the question and email

updates between us.

Thank you,

~Franklin