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Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20228
Experience:  Email expert with over 5 years experience
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I have an e-mail account, [email protected] I don't

Customer Question

I have an e-mail account,***@******.***. I don't recollect a password ***** when I try to use Outlook I can't set it up because it asks for my internet password.
JA: How long has this been an issue?
Customer: Just tried to use Outlook today on my home computer. Don't have a problem on my office computer. Don't use the gmail account in the office.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser, either Google or Firefox
JA: What troubleshooting have you tried?
Customer: I am a dinosaur (old). Can't trouble shoot much of anything. I can follow instructions if you have any.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Email
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

What is the last password ***** you remember?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
Never mind. I will try to solve problem in a different manner. Thank you!
Expert:  Josh replied 5 months ago.

You're welcome.

Expert:  Josh replied 4 months ago.


It has been a while since we spoke last but it appears the issue has not been resolved.

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