How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Every time I try to log on to my windows live mail 2012 my

Customer Question

Every time I try to log on to my windows live mail 2012 my computer freezes up & restarts after a long pause. This is recent. All other aspects of my computer seem to be working fine. Whazzup?
JA: I'm good. And you?
Customer: sorry. I'm glad you are doing well. I am enjoying good south Texas weather.
JA: Have you tried having password ***** directions emailed to you?
Customer: no.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my home computer. I just click the icon and shebang. Not lately. I don't know how to access it a different way.
JA: What troubleshooting have you tried?
Customer: Computer scans with my AVG, restart timeless times
JA: Anything else you want the email expert to know before I connect you?
Customer: I can't think of any thing else at the moment. connect to who?
Submitted: 5 months ago.
Category: Email
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your Windows Live Mail issues. Can you please tell me what email address do you have in your Windows Live Mail? (Just tell me the @ part, like @gmail.com, not the full email address)

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 5 months ago.
Expert:  Jess M. replied 5 months ago.

Hi,

Thank you for writing back with that information.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

Customer: replied 5 months ago.
I just paid $5.00 do I need to pay more to get this fixed?
Customer: replied 5 months ago.
Think I asked the wrong people. Can I get My $5. back and I'll try another way?
Customer: replied 5 months ago.
Hello?
Expert:  Jess M. replied 5 months ago.

I am very sorry about the confusion. And I have to tell you that from my end, I can see that this question of yours is not just 5, it is shown to me as 42.

And if we proceed with Secure Remote Assistance, it will be an extra fee of 39 in addition to the 42 you deposited.

But we guarantee our service and you can always get a refund if this is not fixed or if you are not satisfied.

Here is the link about refunding if you do not want to continue:

ww2.justanswer.com/help/how-can-i-request-refund

But if you want to continue, I can surely help you with this problem through Secure Remote Assistance.

Please let me know.

Thank you,

Jess

Customer: replied 5 months ago.
How can I get a full refund?
Customer: replied 5 months ago.
I am pursuing another source.
Customer: replied 5 months ago.
No offense. I just was not wanting to pay... this much.
Customer: replied 5 months ago.
HELLO!
Expert:  Jess M. replied 5 months ago.

Here is the link about refunding if you do not want to continue:

ww2.justanswer.com/help/how-can-i-request-refund