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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot open it when someone sends me an email it doesent

Customer Question

cannot open it when someone sends me an email it doesent show up
JA: Just to clarify, what email service provider are you using?
Customer: gmail.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I go to the little window down in left corner it brings up window with blocks one was gmail one was photos etc
JA: What troubleshooting have you tried?
Customer: tried to install it again but did not work then a message comes up that says my accounts are outdated
JA: Anything else you want the email expert to know before I connect you?
Customer: no I don't think so
Submitted: 4 months ago.
Category: Email
Expert:  Martin replied 4 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Expert:  Martin replied 4 months ago.

Is this for a Windows or Mac computer?

Expert:  Martin replied 4 months ago.

Do you still need help with this?