Need Help With Email? Ask Your Email Questions Online
I can not get into my account For verification gmail has my old phone no which is********** my new no is ********** . I just moved from Mo. to Arkansas. JA: How long have you had this issue with your Gmail account? Customer: about 3 weeks maybe. I can get into gmail on my phone but not my computer. JA: How do you access your email most often? On a phone or tablet, or through a web browser? Customer: well now its my phone because I can not on my computer. I would rather have my computer access gmail JA: What troubleshooting have you tried? Customer: everthing. when I try to log in it ask for a code no . But I can not get one because the have my old phone no rather than my new no JA: Anything else you want the email expert to know before I connect you? Customer: no except. Thank you very much
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?Please let me know by replying to me here so that I can help you further.Best regards,Jess
All you need to do is revise my old phone number from *** *** ****. To my New number. *** *** ****. Thank you . Please respond
Thank you for writing back with that information. Unfortunately, I cannot proceed to help you until you tell me the email address that you are having trouble accessing.
Can you please tell me the email account so that I can check its status and recovery options for you?Please let me know by replying to me here so that I can help you further.Best regards,Jess
Hi there and welcome
How long ago did you have the phone number?
ok, then your only option is to use this form now
Fill it in providing a email address where you can be contacted on and allow up to 72 hours for a response.
They will either reject it or not respond in which you will not be able to gain access, or they will ask for more proof of id in order to try to manually verify you.
If they do reject it or do not respond within the 72 hours then you will need to create a new account sorry.
It is critical you always keep your recovery information up to date to avoid such a situation as this
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.