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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am a email customer Since we switched over my

Customer Question

I am a email customer Since we switched over my phone has Alto I have been able to use my phone for my email I have an iPhone. Today when i tried to get my email i got a message We cannot access your email> Please sign back into your account I did this multiple times Changed my password ***** still got the same message. I called AOL and I was able to log into email on my computer but still can't on my phone. I was told unless I sign up for a paid service I can't have tech support. I am very fustrated>
JA: How long have you had this issue with your A.O.L. account?
Customer: since this morning
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my phone
JA: What troubleshooting have you tried?
Customer: I called AOL
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Email
Expert:  Isaac Franklin replied 5 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 5 months ago.

You are able to reset the login/pw online from a pc?

But youre not able to get phone to take it?

What is the exact make/model of your iphone?

And how are you adding the aol? With the aol app

or on the email client on the phone itself or thru a browser on the phone?