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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have outlook 2016 showing a reading pane. However, when I

Customer Question

I have outlook 2016 showing a reading pane. However, when I move to look at the next item it automatically changes the status of the e-mail message to read. I do not want that status to change until I actually open the e-mail letter. How do I stop this from happening automatically?
JA: How long has this been an issue?
Customer: Since I started using Outlook 2016, about 2 days ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Comes directly to my desktop computer.
JA: What troubleshooting have you tried?
Customer: none.
JA: Anything else you want the email expert to know before I connect you?
Customer: I was under the impression that this was part of the programming of outlook 2016.
Submitted: 5 months ago.
Category: Email
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks