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jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 2563
Experience:  12+ years experience. Expert in different email servers and clients.
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My Facebook account is now in a different language and

Customer Question

My Facebook account is now in a different language and because I don't understand I think Japanese I am unable to get back to English
JA: When did you last use the account?
Customer: today it happened while I was on it
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: well I am not sure I did try going into each setting but as they come up in a different language I don't know what to do , I am old
JA: Anything else you want the email expert to know before I connect you?
Customer: no I just want to be able to get the language back to English
Submitted: 4 months ago.
Category: Email
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 4 months ago.
please call me at (###) ###-####
Expert:  Kamil Anwar replied 4 months ago.

I can not take call at the moment, i can connect remotely to solve the issue.

Customer: replied 4 months ago.
Or if you can securely get to my Facebook account and fix it for me then that's fine with me
Expert:  Kamil Anwar replied 4 months ago.

Operating system you are running?

Customer: replied 4 months ago.
Pardon
Expert:  Kamil Anwar replied 4 months ago.

Are you using your computer to sign in to facebook or your phone?

Customer: replied 4 months ago.
I don't understand the question
Expert:  Kamil Anwar replied 4 months ago.

How are you using facebook on your phone or computer?

Customer: replied 4 months ago.
Hello
Customer: replied 4 months ago.
Oh on my computer and right now my tab
Customer: replied 4 months ago.
Tablet
Expert:  Kamil Anwar replied 4 months ago.

I can connect remotely on your computer to change the language of your facebook.

Customer: replied 4 months ago.
You can get into my account and fiXbox it then let's do that
Customer: replied 4 months ago.
What do you need to do that
Expert:  Kamil Anwar replied 4 months ago.

You need to open this in your computer first , i will send you the remote request , accept it then i will send you a link to connect.

Customer: replied 4 months ago.
To my email or on this site ? You have to talk me through things as I am not computer savey
Expert:  Kamil Anwar replied 4 months ago.

Turn on the computer , Open justanswer.com in your browser and open this message thread.

Customer: replied 4 months ago.
I am on my tablet already
Customer: replied 4 months ago.
Can we not just do it from this conversation stream ?
Expert:  Kamil Anwar replied 4 months ago.

Yes but if you want me to connect remotely and change the facebook language it can be done on your computer.

Customer: replied 4 months ago.
Not on my tablet ?
Expert:  Kamil Anwar replied 4 months ago.

No not on the tablet.

Customer: replied 4 months ago.
Okay will do , it will take a few minutes
Expert:  Kamil Anwar replied 4 months ago.

Okay

Customer: replied 4 months ago.
ok I am here
Customer: replied 4 months ago.
what do I do now?
Expert:  Kamil Anwar replied 4 months ago.

Open a new tab and sign in to your facebook account.

Customer: replied 4 months ago.
what does open a new tab mean
Expert:  Kamil Anwar replied 4 months ago.

Open a new browser window.

Customer: replied 4 months ago.
I don't understand, so sorry but my daughter usually helps me with this as I don't understand the language
Expert:  Kamil Anwar replied 4 months ago.

http://www.facebook.com

Click the above link and sign in to your account.

Customer: replied 4 months ago.
I did and it is fine on my computer but my tablet still is having that problem
Expert:  Kamil Anwar replied 4 months ago.

What is the make and model of your tablet?

Customer: replied 4 months ago.
Samsong
Expert:  Kamil Anwar replied 4 months ago.

Open Play Store.

Customer: replied 4 months ago.
galaxy tab 4
Expert:  Kamil Anwar replied 4 months ago.

in search bar type facebook.

Customer: replied 4 months ago.
of my tablet?
Expert:  Kamil Anwar replied 4 months ago.

Yes on the tablet , open PlayStore , Search for facebook, let me know what you see.

Customer: replied 4 months ago.
a lot of apps
Expert:  Kamil Anwar replied 4 months ago.

Open the facebook aap.

Customer: replied 4 months ago.
ok
Customer: replied 4 months ago.
the language in some parts is still in japanise
Expert:  Kamil Anwar replied 4 months ago.

Do you see any option of uninstall, are you seeing Japanese language in other aaps as well?

Customer: replied 4 months ago.
I don't know which app is the uninstall app as the picture is followed by Japanese
Expert:  Kamil Anwar replied 4 months ago.

Did you changed the device language?

Customer: replied 4 months ago.
I don't think so, how do I do that when I don't know which one is the language device
Expert:  Kamil Anwar replied 4 months ago.

Unfortunately, i've run out of ideas, i will opt out and open your question to other experts.

Customer: replied 4 months ago.
which is the lanuagekey
Expert:  jinsmn replied 4 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Customer: replied 4 months ago.
Eastern and right now is good
Expert:  jinsmn replied 4 months ago.

Okay, Are you on a Windows Computer or Mac computer?

Customer: replied 4 months ago.
It is my tablet that seems to have that problem not my computer and it is a Samsung galaxy tab 4
Expert:  jinsmn replied 4 months ago.

Okay, that means when you access facebook from computer there is no language problem and the problem is when you access Facebook from tablet, right?

Customer: replied 4 months ago.
that's right
Expert:  jinsmn replied 4 months ago.

Okay, then please try the following:

1. Open any browser like Firefox or Chrome on you tab and access www.facebook.com
2. Go to the bottom on the left side Facebook © 2017 will be written.
3. Click on any thing appears just a little right of Facebook © 2017. this word means "language "
4. select English or double click English.
now this page will appear in english but the next pages after u login will not. for that follow the steps bellow.
4. Now login
5. Again go to the left bottom of the page
6. again click on what ever appears to a little right of Facebook © 2017
7. Enjoy Facebook in English!

Regards

Jins

Customer: replied 4 months ago.
facebook 2017 is not there and when I sign in with crome it came up in English does that mean I need to get rid of my facebook app and start again?
Customer: replied 4 months ago.
well that's what I did on my own and it worked, thanks for the help.
Expert:  jinsmn replied 4 months ago.

Yes, that's what you need. Login to FB with a browser needed to set the language info on FB App. Happy to hear it worked. please rate my answer with a positive rating. Then only I will get paid for my time and efforts. Please leave a good review about my service. A good bonus will make me happier. Remember me, when you need any assistance again. Your business is very valuable for us. You can ask a question directly to me by going to http://www.justanswer.com/computer/expert-jinsmn/

Regards
Jins