How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My outlook will not open. I am wondering when microsoft did

Customer Question

My outlook will not open. I am wondering when microsoft did their last update if something went wrong.
JA: How long has this been an issue?
Customer: Four days as of today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through my web browser, Microsoft outlook
JA: What troubleshooting have you tried?
Customer: I went to tech support tried certain options, but honestly I did not know for sure what I was doing, I is hard for me to follow certain instructions with this type of problems on the computer
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Email
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks