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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Can not get into my email, outlook my email is, lap top, I

Customer Question

can not get into my email
JA: Just to clarify, what email service provider are you using?
Customer: outlook my email is***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: lap top
JA: What troubleshooting have you tried?
Customer: I have put in my password ***** it will NOT except
JA: Anything else you want the email expert to know before I connect you?
Customer: just email
Submitted: 4 months ago.
Category: Email
Expert:  UranMail replied 4 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Since account/password ***** is multiple step process, I will need to ask you few questions about your account first:

When was the last time were you able to login to email?

Do you use Web browser to access email or its a desktop software?

Do you have access to your recovery email address or phone?

Will be waiting for your reply

Expert:  UranMail replied 4 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.