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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I need to recover my account that the hacker deleted

Customer Question

Hi. I need to recover my***@******.*** account that the hacker deleted on/after 4/12/17.
JA: Have you contacted anyone about your account?
Customer: No, I have not.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Laptop.
JA: What troubleshooting have you tried?
Customer: Microsoft website, but it's a wild goose chase.
JA: Anything else you want the email expert to know before I connect you?
Customer: No. Thank you.
Submitted: 4 months ago.
Category: Email
Expert:  UranMail replied 4 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

before we star, how do you know that hacker deleted your account?

Customer: replied 4 months ago.
I was hacked when I set at my laptop on 4/12/17. With 1 sweep, the content of my folder on my desktop was gone. Next, when I tried to log into my hotmail account, I was already gone.
Expert:  UranMail replied 4 months ago.

Hi, it seems that payment has failed for remote assistance. I will wait until everything is cleared and we can resume.

just so you know, we can still chat here for no additional charge if you choose to do so

Expert:  UranMail replied 4 months ago.

payment failed again...

Customer: replied 4 months ago.
I have just checked my debit card number and it's fine. I have just received it from the bank today.
Customer: replied 4 months ago.
You did charge me $37.
Expert:  UranMail replied 4 months ago.

i understand, but i cant do anything about it.I am a tech support for computer issues, not credit card

Expert:  UranMail replied 4 months ago.

that seems a correct amount

Customer: replied 4 months ago.
CHECKCARD 05/09 JUST ANSWER *EXPERT(###) ###-####CA activity type debit
status type icon pending
Processing. Select to mark activity type debit -37.00 CHECKCARD 05/09 JUST ANSWER *EXPERT(###) ###-####CA as Reconciled
-37.00
Expert:  UranMail replied 4 months ago.

I do not deal with credit cards, only with your computer issues.

Customer: replied 4 months ago.
Customer: replied 4 months ago.
Great. Now, I am out $37 and no service.
Customer: replied 4 months ago.
For your protection, we've placed a restriction on a card associated with this account because of some unusual activity. You need to review your recent transactions before you can start using your card again.
Review unusual activity on ATM/Debit card 4797. You messed up by charging me $37, $39, $39, and reversing $39 and $39.
Customer: replied 4 months ago.
Are you still there?
Customer: replied 4 months ago.
How can I get $37 back?
Customer: replied 4 months ago.
OK, I am going to give you a bad rating and call the 800 number to get my money back.