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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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When I try to open AOL (which I've done for years) I'm told

Customer Question

When I try to open AOL (which I've done for years) I'm told in a window tot 'sign in' with a password ***** don't know. When Iseek help to set a password ***** doesn't help.
JA: How long have you had this issue with your A.O.L. account?
Customer: just today
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I open AOL by clicking 'continue'. my mail comes up on it.
JA: What troubleshooting have you tried?
Customer: no troubleshooting.
JA: Anything else you want the email expert to know before I connect you?
Customer: connect me to whom?
Submitted: 5 months ago.
Category: Email
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you using a free AOL email address? or a premium or paid one?
  3. Are you using the AOL Desktop software to access your AOL? Or are you using another web browser like Chrome or Internet Explorer?


Please let me know by replying to me here so that I can help you further.

Best regards,
Jess