How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have gmail and all of a sudden all email including spam

Customer Question

I have gmail and all of a sudden all email including spam comes in on my main mail. I have to delete every day >HELp
JA: How long have you had this issue with your Gmail account?
Customer: about a week. i have two computers but both doing it at both locations
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: usually just the computers
JA: What troubleshooting have you tried?
Customer: sometimes I dont even know my name Ha ha. Not computer person
JA: Anything else you want the email expert to know before I connect you?
Customer: I had to delete over 12000 Messages when I first found it. 50 at a time
Submitted: 4 months ago.
Category: Email
Expert:  Isaac Franklin replied 4 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 4 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Is everything going to your main inbox or 'all mail' and do you have more than one account

added to your gmail?

Is your filters different?