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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot pull up my email acct, the icon is there but no

Customer Question

I cannot pull up my email acct, the icon is there but no mail. Other icons are working, not sure what to ckh
JA: Just to clarify, what email service provider are you using for this account?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: All of above,
JA: What troubleshooting have you tried?
Customer: Nothing, my email is working in tablet and phone, just can't get it on my laptop
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Email
Expert:  PC_Wizzard replied 5 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you use a mail app like Outlook on do you login via your Web browser?