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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Help. I am having trouble signing in with which I have used

Customer Question

Help. I am having trouble signing in with***@******.*** which I have used for years through earthlink. My password ***** *****#, but it is not working. jean hunter
JA: When did you last reset your username and password?
Customer: Reset password ***** last 6 months. Have not ever reset user name . Account num ber is(###) ###-#### jean
JA: Have you installed any updates recently?
Customer: I am not sure, but
JA: Anything else you want the computer expert to know before I connect you?
Customer: No that is fine. jean
Submitted: 5 months ago.
Category: Email
Expert:  jinsmn replied 5 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.