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Ask Sandy Your Own Question
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6252
Experience:  B.Tech, I have 10+ years of experience in fixing email issues.
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It is asking me for info because I forgot my password. I put

Customer Question

It is asking me for info because I forgot my password. I put in my email address and it says I'm wrong
JA: When did you last reset your username and password?
Customer: Months ago, the last time I called you maybe
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop. It never asks It auto opens
JA: What troubleshooting have you tried?
Customer: I put in my email address twice and my phone# ***** and the writing in the box
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Email
Expert:  Sandy replied 4 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 4 months ago.

Can you please tell me about your email service provider? gmail/yahoo/hotmail or other.

Expert:  Sandy replied 4 months ago.

I'm also ready to help you via live discussion via phone option or secure remote session. Please let me know.

Expert:  Sandy replied 4 months ago.

Hi,

I'm just following up with you to see how everything is going.

Do you still need help with this?

If yes, please let me know.