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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Real problems. .they keep downloading hundreds of them I

Customer Question

Real problems. .they keep downloading hundreds of them I xcan;t stop them!!!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desktop
JA: What troubleshooting have you tried?
Customer: talked ti my email peoplr. .been at this since 4 PM today!!!!!!!!!! no one can styop them from coming in over and over weèe even deleted my email account and reset it
JA: Anything else you want the email expert to know before I connect you?
Customer: just help me sytop them!
Submitted: 4 months ago.
Category: Email
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer (Vista, 7, 8, or 10) or a Mac?
  2. What email program are you using? MS Outlook 2010, 2013 or 2016? Thunderbird? or others?
  3. Is your email address ending in or others?

Please let me know by replying to me here so that I can help you further.

Best regards,