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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Gmail says its full and even after I delete emails it still

Customer Question

gmail says its full and even after I delete emails it still shows its full.
JA: How long have you had this issue with your Gmail account?
Customer: About a few months ago it started saying it was getting full and then it said it is full and then it said that soon i wont be able to send or receive emails. I deleted a ton of emails without imprtovement.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: using gmail help i deleted emails.
JA: Anything else you want the email expert to know before I connect you?
Customer: just how to clean up the gmail account.
Submitted: 5 months ago.
Category: Email
Expert:  Viet - Email Tech replied 5 months ago.

Hi,
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Did you also delete the email messages in the Trash (or Deleted) email folder?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 5 months ago.

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 5 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,