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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I use eudora for my email program and I have a dsl server

Customer Question

I use eudora for my email program and I have a dsl server and earthlink account
JA: Just to clarify, what email service provider are you using for this account?
Customer: lately been having problems with sending thru eudora not receiving
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: it has happened periodically for a long time now when I use webmail thru earthlink i can send but for some reason lately I cannot send through eudora but I can receive
Submitted: 5 months ago.
Category: Email
Expert:  Jason Jones replied 5 months ago.


I will be the person working with you today. First off, may I ask what happens when you attempt to send or receive emails in Eudora? Are you given any type of error message?

- Jason

Customer: replied 5 months ago.
No error message its only sending that I have the problem with and when I go to the sent column it shows that the email was sent - i contacted earthlink they stated no problem with their end - and that is proven out as I can send thru earthlink webmail
Customer: replied 5 months ago.
What do I get for my five bucks - just one question? or can you give me your opinion on the problem?
Expert:  Jason Jones replied 5 months ago.

The payment that you made will pay for me to fix the problem. May I remotely connect to your system so that I can quickly analyze and fix the problem?

Customer: replied 5 months ago.
Expert:  Jason Jones replied 5 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page:

After clicking the link above, enter the following two digit number: 13 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 5 months ago.

Are you still with me?