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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot send email, iam receiving email. My computer man has

Customer Question

Cannot send email, iam receiving email. My computer man has not been able to repair. he says all is corect and feels as you (att) have a problem with an outbourd Server. Are there any issues? Cell number(###) ###-####JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: ACER Brand new as of four weeks ago Microsoft 10
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through my computer
JA: What troubleshooting have you tried?
Customer: Lord Pearl, He workrd on it an hour. I known none of all the things he did. Sorry
JA: Anything else you want the email expert to know before I connect you?
Customer: Not that I know of.
Submitted: 6 months ago.
Category: Email
Expert:  Viet - Email Tech replied 6 months ago.

Hi,
I'm sorry about the issue. When did this issue first occur?

Is there any error or message when sending an email?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 6 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 6 months ago.

Are you able to send an email at the att.net website?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,