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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I FORGOT MY E-MAIL PASSWORD AND AM HAVING TROUBLE TRYING TO

Customer Question

I FORGOT MY E-MAIL PASSWORD ***** AM HAVING TROUBLE TRYING TO RESET OR GET THE OLD ONE.
JA: When did you last reset your username and password?
Customer: Years ago,then I tried to clean my history and now it asks for a password ***** I try to log***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my laptop
JA: What troubleshooting have you tried?
Customer: the ones on the page for troubleshooting
JA: Anything else you want the email expert to know before I connect you?
Customer: yesI got a account key kjqnauvd
Submitted: 4 months ago.
Category: Email
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the full mobile phone number ending in 83?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess