How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My pass word is not being accepted. Why? Do not remember.

Customer Question

My pass word is not being accepted. Why?
JA: When did you last reset your username and password?
Customer: Do not remember.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just get me back on yahoo
Submitted: 4 months ago.
Category: Email
Expert:  John replied 4 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.

What is the exact message you get when you try to login to your yahoo account ?

Are you using a windows or mac computer to access this email?

Thank you

Note: - Use the reply box just below to reply

Expert:  John replied 4 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below.

Thank you.

Expert:  John replied 4 months ago.

Checking to see whether you still need help.

Reply using the box just below

Thank you.