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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my contacts to add or edit They arte still

Customer Question

I cannot access my contacts to add or edit They arte still there as I can bring them up to send mail
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: ben
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: restore, repair tech support
JA: Anything else you want the email expert to know before I connect you?
Customer: when i click on contacts it is blank. I must click on Calendar to get back to inbox
Submitted: 4 months ago.
Category: Email
Expert:  Cory replied 4 months ago.

Welcome, I am Cory.

How do you access the email?

Customer: replied 4 months ago.
windows live mail 2012
Customer: replied 4 months ago.
you guys keep cahrging at every step and do nothing.......already $42 ....
Customer: replied 4 months ago.
Expert:  Cory replied 4 months ago.

I needed to get the information from you about the email account. Most issues are not solved in 30 seconds.

Customer: replied 4 months ago.
What do you need
Expert:  Cory replied 4 months ago.

Did something change then the contacts were lost?

Customer: replied 4 months ago.
No,I am a letter to bring them up only to select to send mail but not to edit or add
Customer: replied 4 months ago.
I am bring them up to send mail. But I can't access as contacts
Expert:  Cory replied 4 months ago.

Sounds like a setting has changed.

May I connect remotely and fix this in a timely manner?

Customer: replied 4 months ago.
No just cancel my subscription. I will find local help
Expert:  Cory replied 4 months ago.

Local help will not be cheaper.

Customer: replied 4 months ago.

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