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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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How can I unlock my account - I do not upload pictures. What

Customer Question

How can I unlock my account - I do not upload pictures. What else can I do to prove I am who I say? Months ago my account was compromised, and I can change my password ***** now you want more proof.
JA: Have you contacted anyone about your account?
Customer: Who can I contact? I cannot find a number to call.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser.
JA: What troubleshooting have you tried?
Customer: Changing password, as instructed.
JA: Anything else you want the email expert to know before I connect you?
Customer: No, thanks.
Submitted: 4 months ago.
Category: Email
Expert:  Jay D replied 4 months ago.

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you.

Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant.

We appreciate your patience.

Expert:  Jay D replied 4 months ago.

please confirm which account you wish to unlock and i will do my very best to assist you. Jay